Daphne：Pardon me, is this notebook computer on sale? （戴芬妮：請問一下，這台筆記型電腦是不是在特價？）
Clerk：I'm sorry, that's the regular price. （店員： 抱歉，那是定價。）
Daphne：Is the price negotiable? Can I get a discount? （戴芬妮：價格可以商量嗎？能不能給我一個折扣？）
Clerk：No, I'm sorry. But perhaps you'd like to consider this model. It is 20 percent off the regular price. （店員： 不行，抱歉。不過也許妳想考慮一下這個機型，原價打八折。）
Daphne：Does it come in any other colors than black? （戴芬妮：除了黑色以外，還有其他的顏色嗎？）
Clerk：Yes, we have that model in white. （店員： 有，那個機型我們有白色的。）
Daphne：Can I pay for it with traveler's checks? （戴芬妮：我可不可以用旅行支票付款？）
Clerk：No, I'm sorry, we don't accept them. （店員： 不行，抱歉。我們不收旅行支票。）
Daphne：OK, I'll pay by credit card, then. （戴芬妮：好吧，那我用信用卡付好了。）
Once back at her hotel, she has problems with the computer. She returns to the shop. （一回到飯店，她的電腦就出了問題。她回到店裡。）
Daphne：Hello, do you remember me? I bought a notebook from you a few hours ago. Well, this notebook is defective.It doesn't work properly. I'd like to get a refund on it. （戴芬妮：你好，還記得我嗎？我幾個小時前跟你買了一台筆記型電腦。 嗯，這台電腦有瑕疵。無法正常使用。我想退款。）
Clerk：I'm sorry, our store policy is no refunds. We do offer exchanges, though. （店員： 抱歉，我們店裡的政策是不退款。不過我們可以換貨。）
Daphne：In that case, I'd like to exchange this notebook for another one. Actually, this notebook is a little too large, so can I exchange it for a smaller one? （戴芬妮：那樣的話，我想把這台換成另一台。 事實上這台有點太大，所以我能不能換小一點的？）
Clerk：Certainly. Let's just make sure this new one works well. （店員： 當然可以。我們來確定一下這台新的能夠使用。）
The sales clerk tries the other notebook, and it works fine. （銷售員測試了另一台筆記型電腦，它的運作狀況良好。）
Clerk：There you go. I'm sorry for the inconvenience. （店員： 這是您的。造成您的不便我非常抱歉。）
Daphne：That's all right. Thanks for your assistance. （戴芬妮：沒關係。謝謝你的協助。）
必通詞彙與句型
．I have a reservation for (name) for (number) nights. 我用（名字）預約了（數量）個晚上。 ．Could you please have someone show me (sth.)? 可不可以請你們找人帶我參觀（某事物）？ ．I'd like (sb.) to help me (with sth.). 我想找（某人）幫我（處理某事物）。
