This week, we are going to practice and consolidate what we have learnt in the last month about closing set-phrases. You should review the last three weeks’ work before you start on the following task.
Task 1: Complete these emails with some of the set-phrases and word partnerships you have studied this month.
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Dear Lulu,
Thanks for your email. Yes I did get your previous email, and I forwarded your enquiry to the relevant department a few days ago. ___(1)___ before, they will contact you soon about this issue. ___(2)___.
Dear Nathan,
Please be aware that all our systems are currently down for 24 hours for system maintenance. This means that your delivery will be delayed. ___(3)___.
Dear John,
I had a very good meeting with the client yesterday. ___(4)___ to their managing director. He said he was interested in knowing more about it. ___(5)___. I want to get back to him while he is still interested. Thanks.
Dear Mr Tsai,
Thank you for your email and for your kind words. I’m very glad that you found our service useful. ___(6)___.
Dear Joyce,
I had a meeting with the senior analyst of XYS Bank last night. ___(7)___ your company’s credit rating. If you know anything about this, ___(8)___.
Dear Mike,
___(9)___ responding to you, but I have been away. I am a bit confused, as your question about the timeline for the project was covered in my report. Perhaps you didn’t get the last page. ___(10)___, we think it will take about three months. ___(11)___.
Dear Ms Wu,
As you may know, we have moved our company headquarters to Kaohsiung to take advantage of lower transport costs as we expand our business. We will be having a party to celebrate the move and 10 successful years of doing business. ___(12)___.
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Take a look at the feedback below. Remember, there is more than one possible answer, depending on your relationship with the reader and on the nature of the message. Check out my suggested answers below.
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1
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As I mentioned
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7
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He mentioned something about
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2
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Please (feel free to) contact me at any time.
Please (feel free to) contact me if I can be of further assistance.
Please (feel free to) contact me if you have any further questions.
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8
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…, please don’t hesitate to call me.
…, please don’t hesitate to call me on X.
…, please don’t hesitate to contact me.
…, please don’t hesitate to get in touch.
…, please don’t hesitate to get in touch with me.
…, please don’t hesitate to give me a call.
…, please don’t hesitate to inform me.
…, please don’t hesitate to let me know.
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3
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We apologize for any inconvenience this may cause you.
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9
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Apologies for the delay
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4
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I mentioned your idea
I mentioned your proposal
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10
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As I mentioned in item 12
As I mentioned on page 12
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5
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Please contact me immediately.
Please contact me at your convenience.
Please contact me ASAP.
Please contact me about this.
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11
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Please (feel free to) contact me if I can be of further assistance.
Please (feel free to) contact me if you have any further questions.
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6
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Do be assured of our desire to serve you well at all times.
It is always our pleasure to serve you.
We are always available to serve you.
We appreciate having the opportunity to serve you.
It has been our pleasure to serve you.
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12
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I hope you can join us.
I hope you will be able to join us.
I hope you will join us.
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*Notice that some of the gaps can have a range of possible answers, except the gaps with ‘mentioned’ and ‘apologize’, where the range of answers is a bit more limited by the meaning.
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